Privacy policy
How Foodprov collects, uses and protects your personal information.
Last updated: 1 June 2026
This privacy policy explains how Foodprov ("Foodprov", "we", "us" or "our") collects, uses, shares and protects personal data when you visit foodprov.life, place an order or otherwise interact with us. We are committed to handling your data responsibly and in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
1. Who we are
The data controller responsible for your personal data is:
Foodprov
Ludwigstraße 8, 04109 Leipzig, Germany
Email: [email protected]
Phone: +49 341 5563 2290
2. What data we collect
Depending on how you use our services, we may collect the following categories of personal data:
- Identity and contact data — your name, delivery address, email address and phone number.
- Order data — the products you buy, order history, delivery slots and preferences.
- Payment data — billing details processed securely by our payment providers (we do not store full card numbers).
- Communication data — messages you send us through the contact form, email or phone.
- Technical data — IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
3. How we use your data
We process your personal data for the following purposes:
- To process, pack and deliver your orders and to manage your account;
- To communicate with you about orders, deliveries and service updates;
- To respond to your enquiries and provide customer support;
- To improve our website, products and delivery service;
- To send you marketing communications where you have given consent;
- To comply with our legal and tax obligations.
4. Legal bases for processing
We rely on the following legal bases under Article 6(1) GDPR: the performance of a contract with you (order fulfilment), your consent (marketing and non-essential cookies), our legitimate interests (improving and securing our services) and compliance with legal obligations (accounting and tax records).
5. Sharing your data
We share personal data only where necessary, including with delivery drivers and logistics partners, payment processors, IT and hosting providers, and authorities where required by law. We require all processors to protect your data and to use it only for the agreed purposes. We never sell your personal data.
6. International transfers
Your data is primarily stored within the European Economic Area (EEA). Where any transfer outside the EEA is necessary, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
7. How long we keep your data
We retain personal data only for as long as needed for the purposes described above. Order and invoicing records are kept for the statutory retention periods required under German law (generally up to ten years). Contact enquiries are deleted once resolved unless a longer period is required.
8. Your rights
Under the GDPR you have the right to access, rectify, erase or restrict the processing of your personal data, the right to data portability, and the right to object to processing based on legitimate interests or direct marketing. Where processing is based on consent, you may withdraw it at any time. You also have the right to lodge a complaint with a supervisory authority, such as the Saxon Data Protection Commissioner. To exercise any of these rights, contact us at [email protected].
9. Cookies
We use cookies and similar technologies to operate the site and, with your consent, for analytics and marketing. You can manage your preferences at any time. For full details, see our cookie policy.
10. Data security
We use appropriate technical and organisational measures — including encryption in transit, access controls and regular reviews — to protect your personal data against unauthorised access, loss or misuse.
11. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page with its effective date. Significant changes will be communicated where appropriate.
12. Contact
If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected] or write to Foodprov, Ludwigstraße 8, 04109 Leipzig, Germany.